Job Summary
Supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice and/or other systems in developing the skills to live independently. Provides specialized support to youth and young adults in education, job readiness/employment, housing, or other designated field. Develops strong collaborative community relationships and provides extensive information and referral services. Creates a welcoming and supportive environment at the YMCA.
Arcadia Services provides person-centered support services through its Drop-In Center and Emergency Shelter Programs, serving
individuals experiencing homelessness or housing instability. The program offers a safe, welcoming environment where participants can
access immediate support, basic needs services, and long-term case management assistance.The Drop-In Center serves as a resource hub where individuals can access meals, hygiene facilities, clothing resources, housing navigation,
employment support, benefits assistance, and connections to community services. The goal is to reduce barriers and help participants
move toward stability and self-sufficiency.The Shelter Program provides safe overnight accommodations and supportive services for individuals experiencing homelessness. Staff
work collaboratively with participants to address immediate needs while developing individualized plans focused on housing placement,
income stability, healthcare access, recovery support, and other personal goals.Case Managers play a vital role in both programs by building trusting relationships, conducting assessments, coordinating services,
advocating for participants, and helping individuals navigate complex systems of care. Through a client-centered approach, staff support
participants in overcoming barriers and progressing toward permanent housing, increased independence, and improved quality of life.
This position is with the Y Social Impact Center, the social services division of the YMCA of Greater Seattle (YGS), serving around 5,000 youth, young adults, and families every year in communities across King County, Pierce County, and various counties across WA. Through our programs we aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; establishing stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center’s programs include homelessness prevention, housing, behavioral health, crisis response, foster care licensing, violence prevention, and employment. Since many of the young people we serve have been involved in the foster care, criminal justice, behavioral health, and/or homelessness systems, we truly value relatable lived experience of our staff and those applying for our positions as an asset.
What You Will Get From Working at The Y
- Membership to the YMCA of Greater Seattle for you and your household
- Medical, Dental, Vision, and Life insurance
- Retirement with generous employer contributions
- Free access to mental health resources
- Rapidly-accruing paid time off (PTO)
- Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs
Hiring Range: $24.50 – $27.50/hr
Schedule: 4:00pm-12:00am; Sundays-Thursdays based in Auburn
*Schedule may vary based on operational and program needs.
Responsibilities
- Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.Build strong relationships with Y program participants to effectively provide quality services.
- Provide direct support and engagement to Drop-In Center and Shelter participants by assisting guests with accessing meals, hygiene services, laundry facilities, clothing resources, and other basic needs.
- Respond to crises, conflicts, and emergencies using trauma-informed de-escalation techniques.
- Develops individualized, strengths-based, youth-driven service plans.
- Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
- Researches best practices in field; creates and maintains specialized resource library.
- Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
- Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.
- Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
- Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
- Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
- Conduct intakes, assessments, and program orientations for new participants.
- Support shelter operations by monitoring resident activities and ensuring adherence to program guidelines.
- Complete bed checks, wellness checks, and facility rounds throughout the shift.
- Assist participants with housing searches, housing applications, and connections to housing programs.
- Coordinate referrals to community partners, healthcare providers, behavioral health services, and employment resources.
- Maintain a safe, welcoming, and respectful environment for all participants.
- Document participant interactions, incidents, service referrals, and case management activities accurately and timely.
- Advocate for participant needs while encouraging personal responsibility and goal achievement. Collaborate with shelter staff, outreach teams, community partners, and other service providers to ensure continuity of care.
- Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
- Bachelor’s degree* in psychology, social work or related social services field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
- Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
- Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
- Strong youth engagement and relationship-building skills.
- Strong verbal and written communication skills.
- Basic computer skills and working knowledge of Microsoft Office.
- Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
- Current state approved First Aid and CPR certification.**
- Current approved HIV blood borne pathogens training.**
- Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
* Some Case Manager positions required Bachelor’s degree or higher.
** Within 30 days of employment or first available training.
This role transports clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using an employer-provided vehicle. Driving duties for this role are Required.* Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver’s license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below:
YGS Driving Record Standards
Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following:
- Speeding
- Improper Lane Change
- Failure to Yield in Right-of-Way
- Failure to Obey Traffic Signal
- Failure to obey Traffic Sign
Within the last five (5) years: No Major Violations which include, but are not limited to, the following:
- DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test
- Driving with an open container of alcohol
- Reckless Driving
- Hit andRun– property damage only (Incidents involving injury fall under Permanent Disqualification)
- Racing
- Driving with a suspended/revoked license/insurance
- Speeding over 20 mph
- Fleeing and/or eluding police
- Any other felony driving conviction(s)
Driving records that result in Permanent disqualification from driving duties:
- More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test forentiretyof driving history.
- More than 3 Driving with a suspended/revoked license
- Hit andRunresulting in bodily injury or death
- Manslaughter/felony death by motor vehicle
*Due to state-specific reporting requirements in our driver management system, we are not currently able to enroll California Driver’s License holders as Authorized Drivers.
*The YMCA of Greater Seattle will conduct individualized assessments of applicant criminal histories
Our Commitment
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.
If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org.
MISSION STATEMENT:
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
OUR VALUES:
- Respect
- Responsibility
- Honesty
- Caring
- Passion for Excellence