Box Office Assistant

Job Title: Box Office Assistant (Shows)

Organization: Fairfield Theatre Company

Location: Fairfield, Connecticut

Type: Part-time (non-exempt)

Fairfield Theatre Company, a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, is seeking a part-time Box Office Assistant to join our team. The ideal candidate will be detail-oriented, proficient with a computer, possess strong communication skills, be enthusiastic about working in the non-profit arts sector, and open to learning new skills.

This will primarily be a Sat-Sun youth theatre showtime position 9AM – 7PM, with some potential weekday 5PM – 10PM shifts.

Responsibilities:

1. Box Office Operations:
   • Utilize event ticketing software to assist patrons with ticket purchases.
   • Assist customers in navigating the website for self-ticket purchases, guiding them on the process, and resolving any issues.
   • Perform daily reconciliation of box office income.
   • Update patron information as necessary.
   • Manage and hold a key for opening and closing the box office.
   • Educate patrons about the benefits of membership, providing insight into our non-profit mission.
   • Encourage patrons to become members, highlighting the positive impacts on the organization and its mission.
   • Manage customer entry including ticket scanning, ushering, coat check as assigned
   • Handle unexpected tasks as assigned
2. Customer Inquiry Handling and Routing:
   • Field open-ended customer calls, emails, and inquiries, providing assistance and information as needed.
   • Understand various departments and their contacts within Fairfield Theatre Company.
   • Route customer inquiries to the appropriate departments for efficient problem resolution and communication.

Technical Proficiency and Requirements:

• Demonstrate proficiency in typing and utilizing keyboard shortcuts.
• Ability to use a mouse or other pointing device.
• Proficient in Google Workspace (Docs, Sheets) or Microsoft Office (Word, Excel) for organizational tasks.
• Demonstrate familiarity and comfortability using Windows.
• Strong communication, phone, and customer service skills.
• Exceptional attention to detail.
• Competency in problem-solving and the ability to work autonomously.
• Previous experience in customer service, retail, or online sales is welcomed.
• Willingness to tackle unexpected tasks.
• Enthusiasm and interest in working in the non-profit arts sector.
• Ability to work collaboratively as part of a team.

Compensation:

• This is an entry level hourly position
• Pay will be $16.50/hr+ adjustment based on experience

If you meet these qualifications and are passionate about contributing to the success of a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, we invite you to apply. Please submit your resume and a cover letter to hr@fairfieldtheatre.org with the subject line “Box Office Assistant Application – [Your Name].” Applications will be accepted until the position is filled. Fairfield Theatre Company is an equal opportunity employer.