This is a union position.
The Visitor Services Representative is responsible for participating in all levels of visitor service at the Admissions Desk and at the Omnimax Concessions Stand. Duties include greeting patrons and answering questions concerning the facility; engaging visitors in dialogue in order to cross sell the Science Center’s many programs and to assist the visitor in their ticket selections; selling food and drink items at the concessions stand; completing computerized ticketing selections for the general public, groups and members while assuring accurate recording of information; selling memberships; completing telephone same-day and advance reservations for members; balancing cash drawer; keeping workspaces (Omnimax lobby and admissions area) clean, orderly, well-stocked and presentable at all times; and participating in all levels of customer service and programming to achieve excellence in these areas.
QUALIFICATIONS:
EDUCATION & EXPERIENCE:
- High school graduate.
- Experience with handling cash.
- Prefer one year related work experience.
KNOWLEDGE, SKILLS, & ABILITIES:
- Ticketing system equipment, personal computer, calculator, Omnimax cash register, food and beverage items, concession stand food and beverage preparation equipment, typewriter, and copier.
- Excellent interpersonal, public relations and communication skills.
PRINCIPAL ACCOUNTABILITIES:
- Provides the highest level of customer service to visitors at the admissions counter and Omnimax concession stand at all times
- Maintains proper cash handling at all times.
- Protects security of confidential monetary information (credit card numbers, balancing paperwork, etc.)
- Keeps knowledgeable of current changes and events within the Science Center in order to answer questions, cross sell services and programs; and meet the goals and objectives of the Visitor Services department and the Science Center.
- Keeps workstations (admissions area, concession stand, Omnimax Lobby, main lobby, brochure area and information desk) current, clean and orderly.
- Displays all printed materials and products in a manner that is easily accessible and seen by visitors.
- Acts to resolve visitor concerns or complaints, maintaining at all times a courteous and gracious manner.
- Attends scheduled Visitor Services meetings and training sessions.
- Serves as a backup for other divisions within the Science Center, on an as needed basis.
- Displays courtesy and sensitivity in dealing with the public. Interacts with patrons with disabilities in accordance with the Americans with Disabilities Act.
- Projects the professional image and attitude of the Kamin Science Center at all times.
- Attends to other duties as assigned.
- Greets individual and group visitors at the Science Center in a friendly and efficient manner; answers questions; explains the components of the Center and the daily happenings; and assists visitors with ticket selections.
- Promotes and sells Carnegie memberships, explorer passes, and Science Center gift certificates to meet specific sales levels.
- Promotes ticket upgrades, as well as cross selling other programs and services offered by the Science Center.
- Enters visitor ticket selection into computer admissions system; issues tickets; and completes ticketing transactions efficiently.
- Successfully operates point of sale ticketing system with strong attention to detail and proper cash handling techniques at all times.
- Takes routine precaution when making change for customers and entering ticketing data into Paciolan system.
- Collects required information from visitors for marketing purposes (email addresses, zip codes, etc)
- Takes telephone orders for same-day and advance member ticket reservations; checks computerized member information; processes ticket request and payment.
- Balances cash drawer with ticket sales information.
- Proactively greets concessions customers in a friendly and efficient manner; answers questions, explains food and beverage options, and assists with concessions selections.
- Prepares food and drink items at Omnimax Concession stand and constantly monitors accessible stock to ensure that all varieties of concession items are available for sale at all times.
- Constantly monitors all food and drink preparation and storage systems to ensure proper operation and cooling/heating of product.
- Promotes sales of all food and beverage items by suggestively selling items and ensuring that all items are properly displayed at all times.
- Provides fast, friendly and efficient service to all concession customers at all times. Successfully modifies sales technique and speed to most effectively meet the needs of the visitor volume.
- Successfully operates point of sale cash register with strong attention to detail and proper cash handling techniques at all times.
- Takes routine precaution when making change for customers and entering tender type into cash register.
- Follows prescribed health code standards for preparing and serving food items.
- Maintains proper attire and grooming as to meet aforementioned codes.
- Assists in maintaining accurate inventory controls for all food and beverage stock.
- Assists, when necessary, Omnimax host.
- Assists in maintaining an orderly and efficient queuing area in the Omnimax lobby.
- Assists in seating guests and providing customer support inside the theater.