Job Title-
Manager – End User Compute
About the Function:
Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.
This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.
You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.
About the Role
Lead end-user IT support across 75+ locations ensuring seamless user experience.
by Incident prioritization, resource allocation, vendor engagement, SLA enforcement
Financials: Manage support budget, optimize asset & AMC costs, plan refresh cycles
Complexity: 2500+ users, multi-location, diverse tech (Endpoints, VC, CCTV, UPS, PLCs)
Strategy: Standardization, automation, lifecycle management, user experience improvement
Leadership: Manage 15+ engineers, drive performance, act as escalation point
Top Accountabilities: Service excellence | User satisfaction | Asset management | Vendor governance | Continuous improvement
To lead and manage end-user IT support operations across multiple locations, ensuring high availability, better end user support and user satisfaction for all workplace technologies including endpoints, collaboration tools, and site infrastructure.
Recommendations Expected
Recommend on Process improvement and optimization.
Recommend tools, technologies which helps to Proactive management and further reduce the ticket
Recommend on vendor engagement for issue resolution Project activities
Manage operational budget for end-user support Services
Optimize costs related to hardware procurement, repairs, and AMCs
Track and control asset utilization and avoid unnecessary spends
Support budget planning for refresh cycles (laptops, desktops, VC systems)
Ensure cost-effective vendor management and reduce OPEX spends
Manage IT support for 2500+ users across 75+ geographically distributed locations
Handle diverse technologies: endpoints, AV/VC systems, printers, CCTV, UPS, PLCs
Operate in a high-demand, fast-paced environment with strict SLAs Coordinate with vendors
Coordinate with IMS team for the strict compliance as per Diageo’s Benchmark
Drive standardization of IT support processes
Lead digital workplace improvements and automation initiatives
Plan and execute device lifecycle management (refresh, upgrades)
Improve user experience and reduce recurring incidents
Align end-user services with overall IT and business strategy
Set Processes, goals and monitor team performance align with EUC KPI
Ensure high team engagement and productivity
Act as escalation point for critical/VIP issues
Qualification :
- 8+ years’ experience in working within a similar major multi-national enterprise supporting IT and business functions.
- Certifications (Preferred): CCNA, Microsoft, ITIL.
Technical Skills
- Strong knowledge of Microsoft 365, Azure AD, SCCM, Intune, Microsoft Defender, and virtualization
- Experience with ITSM, Collaboration and productivity tools
- Excellent understanding of cybersecurity principles, best practices, & regulatory requirements.
Soft Skills: Demonstrated ability managing cross-functional teams/projects within complex organizational structures.
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We accept diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.
