At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
The LearningProgram is open in the Customer Success department, which is responsible for supporting and maintaining key parts of our global business, solving complex issues while also gaining exposure to some of the biggest names in the industry.
We are looking for future colleagues that aredetail-oriented, rigorous, methodical, analytical, and proactive. During the six months of your program, you will have a coach and access to various teams, from the most technical to the most business-oriented.
Learning Program details:
- 6 months paid internship
- 6 hours/day
- Presence in the office is crucial during the learning program
- Daily training at an agreed timeframe
- Permanent contract if successfully passes the first months
Responsibilities:
- Review and prioritize support tickets, resolving issues promptly.
- Analyze reported issues, conduct root cause analysis, and apply troubleshooting methods.
- Communicate with users to gather details and ensure clear understanding.
- Collaborate with teams to escalate complex issues and find long-term solutions.
- Document ticket resolutions to enhance the knowledge base.
- Monitor ticket queues to meet service level agreements (SLAs).
- Provide regular updates to users on ticket status.
Eligibility for the program:
- Fluency in English is an absolute must
- Good knowledge ofJava, XML, SQL/Oracle -> pass the technical test
- Fresh graduates / final year students/ professionals interested in career conversions
- Ability to adapt and work under pressure
- Team player, positive attitude, willingness to learn and evolve
- Ability to work and perform independently
#LI-CB1
#LI-Hybrid
Broadridge associates helped us envision our Connected Workplace – a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
